As a Bartender, you'll play a key role in crafting a fun and memorable experience for our guests. You will accurately take customer orders and ensure prompt service, all while demonstrating your expertise and enthusiasm for beverages by crafting a variety of cocktails.
You will be responsible for creating a welcoming and enjoyable atmosphere for our guests while ensuring high-quality service and memorable experiences. From mixing cocktails to engaging with guests, this role offers a unique opportunity to showcase your creativity and flair.
Furthermore, you will be instrumental in building a strong foundation of character development within the organization by embodying Mad Monkey core values: Curiosity, Positivity, Courage, Sincerity, Family Spirit, and Diversity, Inclusion, and Sustainability. Your commitment to these values will contribute to creating a positive and inclusive work culture that promotes growth, innovation, and success.
RESPONSIBILITIES:
- Warmly welcome guests and present menus promptly.
- Practice responsible alcohol service. This encompasses checking IDs to prevent underage drinking, monitoring intoxication levels, and refusing service when necessary.
- Implementing alcohol awareness practices to ensure a safe environment.
- Inform guests of daily specials, menu changes, and availability.
- Offer personalized drink recommendations, considering both guest preferences and profitable menu items.
- Ensure consistent, high-quality drink preparation.
- Check on customer satisfaction and address any concerns promptly.
- Maintain a clean and sanitary bar environment at all times.
- Perform regular equipment checks and maintenance to ensure smooth operation.
- Maintain and replenish stock by placing timely orders.
- Uphold high standards of personal hygiene and grooming.
- Effectively handle and resolve customer complaints.
- Attend all scheduled training and development sessions.
- Implement procedures, lessons, and information learned during training.
- Contribute to the bar's online presence by collecting positive reviews on platforms like Facebook and TripAdvisor.
Health and Safety
- Proactively support the company's health and safety program.
- Ensure all team members understand their health and safety responsibilities as outlined in the company's Health and Safety Policy, and monitor compliance with its procedures.
- Be aware of and comply with safe working practices as laid down in the Health and Safety Policy applicable to your workplace. This includes awareness of any specific hazards.
- Report any building, plant, or equipment defects according to hostel procedures.
- Ensure immediate reporting of any accidents involving team members, customers, or visitors according to established procedures. Promote awareness of these procedures across the division.
- Attend mandatory fire and relevant health and safety training.
- Be fully conversant with and abide by all fire and health and safety rules. Ensure effective management of these aspects across the operation.
- Maintain thorough familiarity with all risk assessments for your departments, COSHH regulations, and fire/bomb procedures.
- Ensure your team stays up-to-date and proactively manages their responsibilities in these areas.
SKILLS AND QUALIFICATIONS:
- Proven experience as a Bartender, preferably in a high-volume establishment, where you thrived in a fast-paced environment.
- A positive and energetic personality with a genuine passion for the hospitality industry.
- Strong knowledge of bartending fundamentals, including cocktail recipes, bar equipment, and proper serving techniques.
- Good communication and interpersonal skills to connect with guests.
- Ability to work calmly and efficiently in a fast-paced environment, prioritizing tasks and ensuring smooth service during peak hours.
- A keen eye for detail, ensuring cleanliness, proper inventory management, and a well-stocked bar.
- Ability to stand, walk, and lift heavy objects as needed.
- Flexibility to work on a shifting schedule, weekends, and holidays as required.